Refund policy

Summary

You can return unused AutoVision headrest covers within 30 days of delivery for a refund or an exchange.

  • Damaged, defective or wrong items: we replace them or refund you in full, and we pay the shipping.
  • Refunds go back to your original payment method within 5–10 business days of us receiving the return.

Returns window and eligibility

You have 30 days from the delivery date to request a return. To qualify, the cover must be:

  • Unused and unwashed, with no marks, odours or pet hair
  • In its original packaging, with any accesories included

Requests made after 30 days are not eligible, except for defects covered below.

Items we can't accept back

We can't take back covers that have been used, altered or damaged after delivery. Specifically:

  • Covers that have been installed, used, washed or altered
  • Items damaged through misuse or normal wear
  • Custom or personalized orders, unless they arrive defective or don't match the design you approved
  • Items marked final sale at checkout

Damaged, defective or incorrect items

If your order arrives damaged, defective or not what you ordered, we'll send a replacement or refund you in full, including original shipping. Email us within 30 days of delivery with your order number and clear photos of the item and its packaging. We reply within 2 business days, and we cover return shipping if we ask for the item back.

How to start a return

Email us before you ship anything back, because returns sent without approval may not be accepted.

  1. Email shopautovision@gmail.com with your order number and the reason for the return. Add photos if the item is damaged or wrong.
  2. We reply within 2 business days with approval and the return address.
  3. Pack the item in its original packaging and ship it with tracking.
  4. Send us the tracking number so we can watch for it.

Return shipping

You pay return shipping when you return an item because you changed your mind, and original shipping fees are not refunded. When the return is our error (damaged, defective or wrong item), we cover return shipping and refund the original shipping too. Use a tracked service, since we can't refund a package that is lost on its way back to us.

Refunds

We refund approved returns to your original payment method within 5–10 business days of receiving and inspecting the item. The refund covers the product price and the taxes you paid on it. Your bank may take a few extra days to post it, so check with them first if it hasn't arrived after 10 business days, then contact us at shopautovision@gmail.com. If an item comes back in worse condition than it shipped, we may refuse the return or issue a partial refund.

Exchanges and order changes

You can exchange a cover for a different design or fit within 30 days of delivery, subject to stock. Email us first so we can confirm availability before you ship anything back. We send the replacement at no charge, and you cover return shipping unless the original item was defective. You can cancel or change an order free of charge until it ships; after that, use the return process.

Contact

Email [support email] with any question about a return or refund, and we reply within 2 business days, Monday to Friday.

AutoVision, [business legal name and Ontario address].

This policy does not limit any rights you have under Ontario consumer protection law.